Return Policy

We want you to shop with confidence at Brickora 💙


✅ Return Eligibility

Returns are accepted if:

  • 📦 Item is unused, unassembled, and in original packaging
  • ⏰ Return request is made within 14 days of delivery

❌ Non-Returnable Items

  • 🧱 Used or assembled products
  • 🚫 Items damaged due to misuse
  • 🔖 Clearance or final-sale items

📨 How to Request a Return

  1. Email support@mybrickoras.com with:

  • 🧾 Order number
  • ✍️ Reason for return
  • 📸 Photos (if applicable)
  • Wait for return authorization
  1. 🚫 Do not send items back without approval


🚚 Return Shipping Costs

  • 💼 Customers cover return shipping unless the item is defective
  • 📦 We recommend using trackable shipping

💸 Refunds

  • 🔍 Refunds are processed within 5–7 business days after inspection
  • 💳 Issued to the original payment method
  • 🚫 Original shipping fees are non-refundable unless due to our error

🛠 Damaged or Incorrect Items

  • ⏰ Contact us within 48 hours of delivery
  • 📸 Provide clear photos
  • 🔁 Replacement or refund will be arranged

❎ Order Cancellations

  • Orders can be canceled before shipment
  • Once shipped, standard return policy applies

📬 Contact Us

📧 support@mybrickoras.com
🌐 www.mybrickoras.com