Return Policy
We want you to shop with confidence at Brickora 💙
✅ Return Eligibility
Returns are accepted if:
- 📦 Item is unused, unassembled, and in original packaging
- ⏰ Return request is made within 14 days of delivery
❌ Non-Returnable Items
- 🧱 Used or assembled products
- 🚫 Items damaged due to misuse
- 🔖 Clearance or final-sale items
📨 How to Request a Return
-
Email support@mybrickoras.com with:
- 🧾 Order number
- ✍️ Reason for return
- 📸 Photos (if applicable)
- Wait for return authorization
-
🚫 Do not send items back without approval
🚚 Return Shipping Costs
- 💼 Customers cover return shipping unless the item is defective
- 📦 We recommend using trackable shipping
💸 Refunds
- 🔍 Refunds are processed within 5–7 business days after inspection
- 💳 Issued to the original payment method
- 🚫 Original shipping fees are non-refundable unless due to our error
🛠 Damaged or Incorrect Items
- ⏰ Contact us within 48 hours of delivery
- 📸 Provide clear photos
- 🔁 Replacement or refund will be arranged
❎ Order Cancellations
- Orders can be canceled before shipment
- Once shipped, standard return policy applies